Watch: 4 minutes 34 seconds
Running a job, start to finish
All six chapters back to back — the call comes in, you look at it, get it signed, put crews on it, do the work, close it out.
Training videos
New here? Watch these in order. Every step is shown on the phone screen, with captions on screen so you can follow along with the sound off.
One chapter at a time
Chapter 1 · 49 seconds
Take the call
Open 365 Intake, take the name, phone and address, pick what happened, save.
- Every job starts as a customer file — never work a job that isn't in one
- Website requests: open it and tap Turn into a job
Chapter 2 · 50 seconds
Go look at it
Scope the rooms, photograph before you touch anything, take your readings.
- 365 Scope room by room; 365 Dry for moisture; 365 Thermal for wet behind walls
- Mold? Pull an air sample in 365 Mold, including a control outside
Chapter 3 · 37 seconds
Get it signed
365 W-A, pick the customer, they sign on your phone, a copy is emailed out.
- No signature, no work — that signature is what gets us paid
Chapter 4 · 44 seconds
Put crews on it
Book it on the calendar, build the work order, assign the crew or subcontractor.
- They get a text, an email and the job in their app the moment you assign it
Chapter 5 · 48 seconds
Do the work
Say you arrived, photos every day, drying readings, tear-out log, receipts.
- No signal on site? Everything saves and sends itself when you get bars
Chapter 6 · 41 seconds
Close it out
Punch list, warranty certificate, invoice and payment, then close the job.
- The app blocks a close when photos, readings, work orders or payment are missing
For the crew: using the app on your phone
Watch: 1 minute 31 seconds
Using the 365 Crew app
For new crew and subcontractors: save the app to your phone, sign in with your PIN, accept a job, get directions, take photos and send in receipts.
- Save it: 365restorationva.com/install-crew, then Add to Home Screen
- Sign in with your name and the 4-digit PIN the office gave you — that PIN is yours
- Switch the whole app to Spanish with the language button at the top
- Accept a job, or Can't take it so the office sends someone else
- Tap the address for directions, the phone number to call the customer
- On site, tap Tell the office where you are
- Photos before, during and after — they land in the customer's file
- Receipts: snap it, pick the job, store and amount, send it in
- Finished: set the status to Complete and tell the office anything we should know
- No signal is fine — it sends itself once you get bars