Will you tear out my plaster walls?

Only where readings require it. Plaster can often be dried in place with targeted airflow and injection drying, which protects the original detail and lowers the claim.

Do you handle flood water from the Hague?

Yes. Street and tidal flooding is treated as Category 3 water — extraction, removal of affected porous materials, antimicrobial treatment and documented drying.

GHENT · NORFOLK, VIRGINIA

Water, Fire & Mold Restoration in Ghent

Norfolk crews typically arrive in 30 to 40 minutes from Chesapeake, sooner outside rush hour. We answer the phone live 24 hours a day, dry to IICRC standard and bill your insurance carrier direct — you pay the deductible only.

We cover Ghent, West Ghent, Colonial Place, Larchmont and the streets around Colley Avenue and the Hague. Ghent is early-1900s construction — plaster over wood lath, heart-pine floors, original trim and basements or low crawl spaces. Those assemblies dry slowly and hide damage behind finishes, so moisture mapping comes before any demolition.

(757) 403-9958 Get a free estimate

What we see most in Ghent

The loss we respond to most often here: tidal and street flooding near the Hague, plus failing supply lines in century-old walls. Every job starts the same way — stop the source, meter the affected materials, then dry or remediate on a documented plan instead of guessing.

Live 24/7 answer, 60 minute average response
Moisture mapping before any demolition
IICRC S500 drying and S520 mold remediation
Daily moisture logs for your adjuster
Xactimate scope billed direct to the carrier
Licensed Class A rebuild by the same crew

Ghent services

Ghent questions

Will you tear out my plaster walls?: Only where readings require it. Plaster can often be dried in place with targeted airflow and injection drying, which protects the original detail and lowers the claim.
Do you handle flood water from the Hague?: Yes. Street and tidal flooding is treated as Category 3 water — extraction, removal of affected porous materials, antimicrobial treatment and documented drying.

Credentials you can check

365 Restoration is a licensed and insured Virginia restoration contractor. Ask us for our license and certificate of insurance before work starts — we send them on request.

Virginia licensed contractor: License #2705138091 — verifiable with Virginia DPOR
IICRC certified firm — water and fire & smoke: IICRC certified firm #70269754 — water damage restoration (WRT) and fire & smoke restoration (FSRT), with technicians trained to IICRC S500 water, S700 fire and smoke, and S520 mold remediation standards
EPA Lead-Safe certified firm: National certification #NAT-F107699-1 for lead paint work and lead remediation
EPA Lead-Safe certified firm: National certification #NAT-F348269-1 for lead paint work and lead remediation
Asbestos awareness certified: Certificate #NOF178813531-47384-167569
Bloodborne pathogens certified: Certificate #NOF-178818052-352-167569
GoldMorr licensed: GoldMorr mold and mildew restoration license #20266926479
GoldMorr Certified Master Technician — mold treatment: Greg Starling — GoldMorr Certified Master Technician, mold treatment certificate #2026137769
BOI Environmental ozone & hydroxyl remediation: Certificate #BOIE-OHR0000051788
Professional Mold Inspection Institute: Certified mold remediator #CMR0000051782
Xactimate certified estimating: Scopes and estimates written in Xactimate — the platform insurance carriers use
Fully insured: General liability and workers' compensation — certificate of insurance on request
Serving Hampton Roads since 1995: 31 years restoring homes and businesses in Virginia

See every license and certificate number

Filing a claim? Our insurance & adjuster page walks through every step, or see what a water damage inspection includes and before & after photos.

Free Ghent estimate

Tell us what happened and attach photos — we'll call you back with next steps. For an active emergency, call (757) 403-9958 so we can dispatch now.

Four quick fields — tell us the type of damage and where it is. Attach photos if you have them and a representative will call you back within two hours.

Type of damage

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Pick a day and window if you'd like the crew at a specific time. Emergencies are handled 24/7.

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We'll aim for Today Oct 16 · Anytime — call ASAP. Emergencies are handled 24/7.

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Send my work authorization and contract now. We'll email the paperwork to the address above as a PDF — read it, sign online in a minute, or print and sign when the crew arrives. Nothing is charged by signing.

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Active emergency? Call (757) 403-9958 — we answer 24/7.

Insurance & claims

We handle the claim like we handle the job — in plain English

Most people have never filed a fire, water or mold claim before in Ghent. Here is exactly how it runs, what you do, and what we do. No insurance-speak, no surprises at the end.

Preview opens the PDF right here — from there you can open it in a new tab to print or save it to Files.

How we work with your adjuster

We are a licensed Virginia restoration contractor (VA 2705138091), not a public adjuster. We document your loss and write the repair scope — your carrier decides coverage under your policy.

365 Restoration · 1720 Lambert Court, Unit I, Chesapeake, Virginia 23320 · Serving Ghent and Norfolk since 1995.