HAMPTON ROADS & RICHMOND · 24/7
Free Water Damage Inspection
A stain on the ceiling, a smell you cannot place, a leak you already fixed — we come out, meter the materials and tell you what is actually wet. No charge, and no pressure to file a claim if the loss does not warrant one.
What the inspection includes
- Walk-through with you to find the source, not just the stain
- Moisture meter readings on drywall, framing, subfloor and slab
- Thermal imaging to trace water behind finishes
- Humidity and temperature readings for the affected rooms
- Photo documentation of every affected area
- Category and class of water loss identified per IICRC S500
- A written scope priced in Xactimate — the platform adjusters use
- A straight answer on whether the loss is worth a claim
How it works
- STEP 1
Call or request online
A real person answers 24/7. For an active leak we dispatch immediately rather than scheduling an inspection.
- STEP 2
On-site assessment
60 minute average arrival across Hampton Roads. We locate the source and map how far the water actually travelled.
- STEP 3
Findings explained on the spot
You see the readings and the thermal images while we are there, along with what needs to dry and what needs to come out.
- STEP 4
Written scope and claim guidance
You get the Xactimate scope and, if you file, we handle the carrier from there and bill them direct.
Common questions
- Is the inspection really free?
- Yes for standard residential and commercial water losses in our service area. There is no obligation to hire us or to file a claim afterward.
- How soon should I have it looked at?
- Within 24 to 48 hours. Materials dried inside that window are usually saved; past about 72 hours the same water becomes a mold remediation and rebuild.
- Will it hurt my insurance to have you inspect?
- No. An inspection is not a claim. We give you the scope and the readings so you can decide whether the repair cost justifies filing against your deductible.
- Do you inspect before a home purchase?
- Yes. We do moisture and mold assessments for buyers, sellers and landlords, with photo documentation you can hand to the other party.
Credentials you can check
365 Restoration is a licensed and insured Virginia restoration contractor. Ask us for our license and certificate of insurance before work starts — we send them on request.
- Virginia licensed contractor
- License #2705138091 — verifiable with Virginia DPOR
- IICRC certified firm — water and fire & smoke
- IICRC certified firm #70269754 — water damage restoration (WRT) and fire & smoke restoration (FSRT), with technicians trained to IICRC S500 water, S700 fire and smoke, and S520 mold remediation standards
- EPA Lead-Safe certified firm
- National certification #NAT-F107699-1 for lead paint work and lead remediation
- EPA Lead-Safe certified firm
- National certification #NAT-F348269-1 for lead paint work and lead remediation
- Asbestos awareness certified
- Certificate #NOF178813531-47384-167569
- Bloodborne pathogens certified
- Certificate #NOF-178818052-352-167569
- GoldMorr licensed
- GoldMorr mold and mildew restoration license #20266926479
- GoldMorr Certified Master Technician — mold treatment
- Greg Starling — GoldMorr Certified Master Technician, mold treatment certificate #2026137769
- BOI Environmental ozone & hydroxyl remediation
- Certificate #BOIE-OHR0000051788
- Professional Mold Inspection Institute
- Certified mold remediator #CMR0000051782
- Xactimate certified estimating
- Scopes and estimates written in Xactimate — the platform insurance carriers use
- Fully insured
- General liability and workers' compensation — certificate of insurance on request
- Serving Hampton Roads since 1995
- 31 years restoring homes and businesses in Virginia
Related: water damage restoration, crawl space mold removal and the IICRC standards we document against.
Nearby service areas
Our crews dispatch across Hampton Roads and Central Virginia 24/7. Pick the closest city for local response times, neighborhoods and project photos.
Working a claim? Read our insurance & adjuster guide and the IICRC S500/S520/S700 mitigation standards we document every job against.
See the full service-area mapRequest an inspection
Tell us what you are seeing and attach photos. For active water, call (757) 403-9958 so we can dispatch now.
Insurance & claims
We handle the claim like we handle the job — in plain English
Most people have never filed a fire, water or mold claim before. Here is exactly how it runs, what you do, and what we do. No insurance-speak, no surprises at the end.
Preview opens the PDF right here — from there you can open it in a new tab to print or save it to Files.
We are a licensed Virginia restoration contractor (VA 2705138091), not a public adjuster. We document your loss and write the repair scope — your carrier decides coverage under your policy.
365 Restoration · 1720 Lambert Court, Unit I, Chesapeake, Virginia 23320 · Serving Virginia since 1995.