Water came through my ceiling — what happens first?

We stop the source, extract, then open only the ceiling area readings show is wet. Insulation above is usually removed because it holds water long after the drywall is dry.

Do you clean ducts after a water loss?

When ductwork was wet or contaminated, yes — whole-system negative-air cleaning with before-and-after photos of the same runs.

GREENBRIER · CHESAPEAKE, VIRGINIA

Water, Fire & Mold Restoration in Greenbrier

Greenbrier is a few minutes from our shop, day or night. We answer the phone live 24 hours a day, dry to IICRC standard and bill your insurance carrier direct — you pay the deductible only.

We cover Greenbrier North and South, Crestwood, Camelot, Kempsville Road and the Greenbrier commercial district. Greenbrier pairs 1980s–2000s subdivisions with offices, retail and light industrial around the mall. Flex duct through humid attics and second-floor laundry rooms are the two things that most often start a loss here.

(757) 403-9958 Get a free estimate

What we see most in Greenbrier

The loss we respond to most often here: washing machine and water heater failures on upper floors that damage two levels at once. Every job starts the same way — stop the source, meter the affected materials, then dry or remediate on a documented plan instead of guessing.

Live 24/7 answer, 60 minute average response
Moisture mapping before any demolition
IICRC S500 drying and S520 mold remediation
Daily moisture logs for your adjuster
Xactimate scope billed direct to the carrier
Licensed Class A rebuild by the same crew

Greenbrier services

Greenbrier questions

Water came through my ceiling — what happens first?: We stop the source, extract, then open only the ceiling area readings show is wet. Insulation above is usually removed because it holds water long after the drywall is dry.
Do you clean ducts after a water loss?: When ductwork was wet or contaminated, yes — whole-system negative-air cleaning with before-and-after photos of the same runs.

Credentials you can check

365 Restoration is a licensed and insured Virginia restoration contractor. Ask us for our license and certificate of insurance before work starts — we send them on request.

Virginia licensed contractor: License #2705138091 — verifiable with Virginia DPOR
IICRC certified firm — water and fire & smoke: IICRC certified firm #70269754 — water damage restoration (WRT) and fire & smoke restoration (FSRT), with technicians trained to IICRC S500 water, S700 fire and smoke, and S520 mold remediation standards
EPA Lead-Safe certified firm: National certification #NAT-F107699-1 for lead paint work and lead remediation
EPA Lead-Safe certified firm: National certification #NAT-F348269-1 for lead paint work and lead remediation
Asbestos awareness certified: Certificate #NOF178813531-47384-167569
Bloodborne pathogens certified: Certificate #NOF-178818052-352-167569
GoldMorr licensed: GoldMorr mold and mildew restoration license #20266926479
GoldMorr Certified Master Technician — mold treatment: Greg Starling — GoldMorr Certified Master Technician, mold treatment certificate #2026137769
BOI Environmental ozone & hydroxyl remediation: Certificate #BOIE-OHR0000051788
Professional Mold Inspection Institute: Certified mold remediator #CMR0000051782
Xactimate certified estimating: Scopes and estimates written in Xactimate — the platform insurance carriers use
Fully insured: General liability and workers' compensation — certificate of insurance on request
Serving Hampton Roads since 1995: 31 years restoring homes and businesses in Virginia

See every license and certificate number

Filing a claim? Our insurance & adjuster page walks through every step, or see what a water damage inspection includes and before & after photos.

Free Greenbrier estimate

Tell us what happened and attach photos — we'll call you back with next steps. For an active emergency, call (757) 403-9958 so we can dispatch now.

Four quick fields — tell us the type of damage and where it is. Attach photos if you have them and a representative will call you back within two hours.

Type of damage

How soon do you need us?

Property location

Name

Phone

Property type

Requested arrival (optional)

Pick a day and window if you'd like the crew at a specific time. Emergencies are handled 24/7.

How should we reach you?

When should we call you?

Day

Time window

We'll aim for Today Oct 16 · Anytime — call ASAP. Emergencies are handled 24/7.

Anything we should know? (optional)

Photos & documents (optional)Attach photos, estimates or insurance documents (up to 6 files, 10MB each)

Send my work authorization and contract now. We'll email the paperwork to the address above as a PDF — read it, sign online in a minute, or print and sign when the crew arrives. Nothing is charged by signing.

I agree to be contacted by 365 Restoration by phone, text and email about this request, including by automated means. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help.

See our Privacy Policy and Terms of Service.

Don't send me marketing emails. (We'll still email your request confirmation and any reports.)

A confirmation email goes to the address above as soon as we receive your request.

Active emergency? Call (757) 403-9958 — we answer 24/7.

Insurance & claims

We handle the claim like we handle the job — in plain English

Most people have never filed a fire, water or mold claim before in Greenbrier. Here is exactly how it runs, what you do, and what we do. No insurance-speak, no surprises at the end.

Preview opens the PDF right here — from there you can open it in a new tab to print or save it to Files.

How we work with your adjuster

We are a licensed Virginia restoration contractor (VA 2705138091), not a public adjuster. We document your loss and write the repair scope — your carrier decides coverage under your policy.

365 Restoration · 1720 Lambert Court, Unit I, Chesapeake, Virginia 23320 · Serving Greenbrier and Chesapeake since 1995.