NORFOLK, VIRGINIA
Smoke smell removal in Norfolk
If the fire is long gone but the smell isn't, the odor is still living in something — attic insulation, ductwork, carpet pad, subfloor or the back of the plaster. We locate it, remove it and seal what stays.
Norfolk properties hold odor longer than newer construction. Century-old plaster and balloon-framed walls in Ghent and Larchmont give smoke somewhere to hide, and Ocean View's salt air and summer humidity re-activate residue, so a unit that smelled clean in March can smell smoky again in July. That isn't a new fire — it's a sign the first job masked the odor instead of removing the source.
How we actually get rid of it
Find the source first
In older Norfolk homes the odor usually lives in blown-in attic insulation, carpet pad or the back of plaster. No machine deodorizes a house that still holds the source.
Hydroxyl for occupied homes
Safe to run while you and your pets stay in place — important in apartments and rentals where moving out for ozone isn't realistic.
Ozone or thermal fogging
For heavy odor in vacant units and turnovers. Fogging follows the same path the smoke took, reaching chases and cavities a fan can't.
Ducts, then seal
Negative-air duct cleaning — especially after an oil furnace puff-back — then a stain-blocking sealer on framing and plaster so odor can't off-gas later.
Norfolk odors we're called for most
- Oil furnace puff-back odor blown through every register
- Cigarette smoke in a rental turnover, estate sale or military PCS move
- Kitchen fire odor that survived a repaint
- Smoke drifting in from a neighboring rowhouse or apartment
- Odor in original plaster and hardwood after a small contained fire
- Smell that returns every summer once the humidity climbs
Turning a unit for a new tenant or a closing? We document treatment with before-and-after photos and a written scope you can hand to a buyer, tenant, landlord or adjuster.
Credentials you can check
365 Restoration is a licensed and insured Virginia restoration contractor. Ask us for our license and certificate of insurance before work starts — we send them on request.
- Virginia licensed contractor
- License #2705138091 — verifiable with Virginia DPOR
- IICRC certified firm — water and fire & smoke
- IICRC certified firm #70269754 — water damage restoration (WRT) and fire & smoke restoration (FSRT), with technicians trained to IICRC S500 water, S700 fire and smoke, and S520 mold remediation standards
- EPA Lead-Safe certified firm
- National certification #NAT-F107699-1 for lead paint work and lead remediation
- EPA Lead-Safe certified firm
- National certification #NAT-F348269-1 for lead paint work and lead remediation
- Asbestos awareness certified
- Certificate #NOF178813531-47384-167569
- Bloodborne pathogens certified
- Certificate #NOF-178818052-352-167569
- GoldMorr licensed
- GoldMorr mold and mildew restoration license #20266926479
- GoldMorr Certified Master Technician — mold treatment
- Greg Starling — GoldMorr Certified Master Technician, mold treatment certificate #2026137769
- BOI Environmental ozone & hydroxyl remediation
- Certificate #BOIE-OHR0000051788
- Professional Mold Inspection Institute
- Certified mold remediator #CMR0000051782
- Xactimate certified estimating
- Scopes and estimates written in Xactimate — the platform insurance carriers use
- Fully insured
- General liability and workers' compensation — certificate of insurance on request
- Serving Hampton Roads since 1995
- 31 years restoring homes and businesses in Virginia
Related pages: smoke damage cleanup in Norfolk, fire damage restoration, indoor air quality testing, smoke smell removal in Chesapeake and before & after photos.
Get the smell checked out
Four quick details and we'll call you back to walk the odor source with you — no cost.
Free Norfolk smoke cleanup & odor removal checklist
A printable PDF with the first 24 hours, what never to do, the professional deodorization sequence and the documentation your insurer will ask for.
Nearby service areas
Our crews dispatch across Hampton Roads and Central Virginia 24/7. Pick the closest city for local response times, neighborhoods and project photos.
Working a claim? Read our insurance & adjuster guide and the IICRC S500/S520/S700 mitigation standards we document every job against.
See the full service-area mapFree odor assessment
Tell us when the smoke happened and where the smell is strongest, and attach photos if you have them. Prefer to talk now? Call (757) 403-9958.
365 Restoration · 1720 Lambert Court, Unit I, Chesapeake, Virginia 23320 · Serving Norfolk and Hampton Roads since 1995.