RICHMOND, VIRGINIA
Water Damage Restoration in Richmond
Flooded home or business? We answer the phone live around the clock, average a 60 minute response, and bill your insurance carrier direct. We dispatch to Richmond and the surrounding counties for residential and commercial losses.
We work The Fan, Church Hill, Midlothian, Short Pump and Bon Air and the streets around them, so a water damage restoration call in Richmond does not start with a crew learning the area. Richmond's century-old row houses and finished basements combine slow-drying masonry with below-grade moisture, so containment and dehumidification matter more than raw air movement.
What happens after you call
Tap to see our step-by-step response.
- STEP 1
Call answered live, 24/7
Nights, weekends and holidays — a real person, not an answering service.
- STEP 2
On site fast
60 minute average response time, with equipment on the truck ready to run.
- STEP 3
Extraction & containment
Standing water removed, contents protected, affected materials mapped with moisture meters.
- STEP 4
Structural drying to IICRC S500
Air movers and dehumidifiers on a documented plan, with daily moisture readings logged.
- STEP 5
Xactimate scope to your carrier
We write the estimate in the same platform adjusters use, then rebuild what had to come out.
Losses we handle every week in Richmond
- Burst and frozen supply lines
- Water heater and washing machine failures
- Storm surge and coastal flooding
- Roof leaks after nor'easters and hurricanes
- Sewage and toilet overflows (Category 3)
- Slab leaks and failed sump pumps
- HVAC condensation and drain-pan overflow
- Fire suppression and sprinkler discharge
Richmond's century-old row houses and finished basements combine slow-drying masonry with below-grade moisture, so containment and dehumidification matter more than raw air movement.
We work throughout Richmond — The Fan, Church Hill, Midlothian, Short Pump and Bon Air.
Licensing, certifications & insurance
Credentials you can check
365 Restoration is a licensed and insured Virginia restoration contractor. Ask us for our license and certificate of insurance before work starts — we send them on request.
- Virginia licensed contractor
- License #2705138091 — verifiable with Virginia DPOR
- IICRC certified firm — water and fire & smoke
- IICRC certified firm #70269754 — water damage restoration (WRT) and fire & smoke restoration (FSRT), with technicians trained to IICRC S500 water, S700 fire and smoke, and S520 mold remediation standards
- EPA Lead-Safe certified firm
- National certification #NAT-F107699-1 for lead paint work and lead remediation
- EPA Lead-Safe certified firm
- National certification #NAT-F348269-1 for lead paint work and lead remediation
- Asbestos awareness certified
- Certificate #NOF178813531-47384-167569
- Bloodborne pathogens certified
- Certificate #NOF-178818052-352-167569
- GoldMorr licensed
- GoldMorr mold and mildew restoration license #20266926479
- GoldMorr Certified Master Technician — mold treatment
- Greg Starling — GoldMorr Certified Master Technician, mold treatment certificate #2026137769
- BOI Environmental ozone & hydroxyl remediation
- Certificate #BOIE-OHR0000051788
- Professional Mold Inspection Institute
- Certified mold remediator #CMR0000051782
- Xactimate certified estimating
- Scopes and estimates written in Xactimate — the platform insurance carriers use
- Fully insured
- General liability and workers' compensation — certificate of insurance on request
- Serving Hampton Roads since 1995
- 31 years restoring homes and businesses in Virginia
Filing a claim? Our insurance & adjuster page walks through every claim step, or browse all restoration services, before & after photos and common questions.
Nearby service areas
Our crews dispatch across Hampton Roads and Central Virginia 24/7. Pick the closest city for local response times, neighborhoods and project photos.
Working a claim? Read our insurance & adjuster guide and the IICRC S500/S520/S700 mitigation standards we document every job against.
See the full service-area mapFree Richmond estimate
Tell us what happened and attach photos — we'll call you back with next steps. For an active emergency, call (757) 403-9958 instead so we can dispatch now.
Insurance & claims
We handle the claim like we handle the job — in plain English
Most people have never filed a fire, water or mold claim before in Richmond. Here is exactly how it runs, what you do, and what we do. No insurance-speak, no surprises at the end.
Preview opens the PDF right here — from there you can open it in a new tab to print or save it to Files.
We are a licensed Virginia restoration contractor (VA 2705138091), not a public adjuster. We document your loss and write the repair scope — your carrier decides coverage under your policy.
365 Restoration · 1720 Lambert Court, Unit I, Chesapeake, Virginia 23320 · Serving Richmond and Central Virginia since 1995.